Event Smart Solutions Governance

Support and Complaints

How to contact support, request refund review, or escalate legal/privacy matters.

Effective date:

1. Support Channels

  • General support: support@eventsmartsolutions.com.
  • Legal notices: legal@eventsmartsolutions.com.
  • KVKK/privacy requests: kvkk@eventsmartsolutions.com.

2. Refund and Delivery Issues

Participants should open support/refund tickets from the app where available. If app access is not available, email support with the event name, order reference, purchase email, short description, and relevant evidence.

3. Response and Escalation

Support may request more information, contact the host/vendor, pause affected payout, approve or reject refund review, escalate to legal/payment provider review, or close unsupported requests.

Language

These English pages are provided for convenience. If the Turkish and English versions conflict, the Turkish version prevails.

Contact and requests

Use the channel that matches your request. Written requests help us keep a clear record for support, legal, privacy, and payment-provider review.

KVKK / privacy requests
kvkk@eventsmartsolutions.com
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