Event Smart Solutions Governance

Support and Complaints

How to contact support about accounts, events, host payments, legal notices, or privacy matters.

Effective date:

1. Support Channels

  • General support: support@eventsmartsolutions.com.
  • Legal notices: legal@eventsmartsolutions.com.
  • KVKK/privacy requests: kvkk@eventsmartsolutions.com.

2. Account, Event, and Payment Issues

Hosts can contact support about event setup, plan activation, capacity, invoices, host payment questions, or technical issues. Participants can contact support about account access, event access, QR problems, media or safety issues, and privacy requests.

3. Response Path

Support may request more information, contact the host where needed, route legal or privacy matters to the right mailbox, coordinate with a payment provider for Event Smart Solutions host payments, or close unsupported requests with an explanation.

Language

These English pages are provided for convenience. If the Turkish and English versions conflict, the Turkish version prevails.

Contact and requests

Use the channel that matches your request. Written requests help us keep a clear record for support, legal, privacy, and transaction records.

KVKK / privacy requests
kvkk@eventsmartsolutions.com
Open contact page