Refund and Cancellation Policy

Event Smart Solutions uses one platform-wide rule for v1: confirmed purchases are not voluntarily refundable. Refunds are reviewed only for cancellation, failed service delivery, duplicate charge, payment error, unauthorized transaction claim, legal obligation, or another platform, host, vendor, payment, or service-delivery problem.

Participants must open a refund/support ticket within 3 days after the event ends or the vendor order/service is marked completed. Late requests may be rejected unless mandatory law requires review.

If the request concerns host/vendor delivery or conduct, the host/vendor normally receives 48 hours to respond. The affected payout remains paused during review. If the seller does not respond, Event Smart Solutions may decide based on available evidence.

Approved refunds are processed to the original payment method where technically and legally available through the payment provider. Bank and provider timing may vary. Refund handling may differ before and after payout approval.

If an event is cancelled or materially cannot be provided, affected purchases may be refunded or otherwise resolved according to applicable law, payment-provider rules, and support review.

These English pages are provided for convenience. If the Turkish and English versions conflict, the Turkish version prevails.