Refund and Cancellation Policy

The platform-collected payment in the current service is the organizer payment to Event Smart Solutions for event enablement, capacity, and plan-gated software. Event Smart Solutions does not collect participant ticket payments or participant place-order payments in the current service.

Host refund or cancellation handling follows the applicable quote, invoice, contract, host payment screen, mandatory law, and payment-provider rules. Hosts should contact support with the event name, organization details, payment reference if available, and a clear explanation of the request.

Payments made directly to an organizer, venue, place, sponsor, or another third party outside Event Smart Solutions are handled by that payment recipient unless mandatory law says otherwise. Event Smart Solutions support can help with platform records, event access, or QR issues, but it does not process third-party payment refunds.

Approved Event Smart Solutions host payment refunds are processed through the available payment-provider or banking method where technically and legally available. Bank and provider timing may vary.

If an event is cancelled, the host remains responsible for participant-facing event commitments, event communication, and any participant payments collected outside Event Smart Solutions. The host event enablement payment to Event Smart Solutions is handled under the applicable commercial terms and mandatory law.

These English pages are provided for convenience. If the Turkish and English versions conflict, the Turkish version prevails.