Event Smart Solutions
Account deletion
This page explains how users of Event Smart Solutions apps can request deletion of their account and associated personal data.
Last updated: August 10, 2026
Delete an ESS Host organizer account in the app
- Open ESS Host and sign in to the account you want to delete.
- Go to Account.
- Tap Delete account.
- Type the account email address to confirm the request.
- Submit the deletion request. The app signs you out after the account is deleted.
- If your email address is not verified yet, the verification screen also includes Delete account.
Participant accounts
Participant app users can delete their account from Profile or Account settings using the same confirm-by-email flow.
If you cannot access the app
Email support@eventsmartsolutions.com or kvkk@eventsmartsolutions.com from the address linked to your account and write "Account deletion request" in the subject. Include whether the request is for an organizer account, participant account, or both.
Data deleted or anonymized
- Organizer or participant profile data such as name, email address, phone number, organization details, bio, and avatar are deleted or anonymized.
- Push notification tokens, email verification tokens, password reset tokens, and active refresh tokens are deleted or revoked.
- Participant social data such as active friendships, pending requests, blocks, and group memberships are removed when applicable.
- Participant-authored media, comments, and messages may be hidden, anonymized, or marked as deleted so the surrounding event record remains consistent.
- Organizer-owned events are archived rather than hard-deleted so attendee records, audit history, and event integrity are preserved.
Data that may be retained
- Records required for legal, tax, accounting, payment, fraud-prevention, security, dispute, consumer-protection, or regulatory reasons may be retained for the required period.
- Event attendance, operational audit records, and transaction-related records may be retained where needed to protect attendees, organizers, and the platform.
- Retained records are limited to the required purpose and are no longer used as an active app account.
Request deletion of specific data without deleting the account
You can also request deletion, correction, or restriction of specific personal data by emailing kvkk@eventsmartsolutions.com. We may ask for information needed to verify the account owner before fulfilling the request.